FAQs

How long does it take for my debit card to arrive? How can I change my PIN? Does my debit card work in other countries? What are stand in limits?

How long does the card take to arrive? A Card takes 5-7 business days to arrive. The PIN is mailed first and the card will follow two days later. 

A card can be overnighted at a cost of $50 to our members. The term overnight actually means it takes two days. The production will take place the day after the order and is sent by Fed Ex overnight on the day of production. 

How can a member change the PIN? A member may choose their own PIN. They may come in and have a Relationship Banker update the PIN or when they get their card there is a number in the envelope where they can call and change it. 

Does the card work in other countries? The Card works most anywhere in the world except for Africa and eastern Europe The card can be deactivated 24/7 by calling our main telephone number. 

What are stand in limits?  Stand in limits are $700 credit/POS and $300 cash. Stand in limits are rarely in place. “Stand in” means that our system cannot connect to MasterCard.

How do I activate my Debit Card?

You can call 800-588-9970 to activate your card 24 hours a day, 7 days a week.

or

You can also stop by one of our branches where a Relationship Banker can activate your card for you.

How do I reset my PIN number on my Debit Card?

If you know your current PIN you can call 800-851-4859. If you do not know you PIN currently you can stop by one of our branches where a Relationship Banker can set a new PIN for you.

I bought gas. Why is there a debit card hold on my account?

If you use your PIN number when you purchase gas there may be a hold placed by the gas station that will stay on your account for (3) business days. The most common amount is $75, but it could be higher depending on the gas station. The reason is that when you use a PIN to purchase gas the gas station is not guaranteed to get their money, so they will preauthorize the amount where the pump will automatically stop. To keep this practice from happening just always use your card as a credit at the pump. It will still clear from your account but the gas station will not preauthorize the transaction for the large amounts like they do with the PIN transaction.

Why is there a debit card hold on my account?

When your debit card is used at a merchant the amount  of the purchase is no longer available to you and will automatically be placed on hold in your account until the merchant clears the transaction amount from your account. 

When are my statements mailed out?

Paper statements are generally mailed by the 5th of each month. Plus the US Postal Service can take another 3 days to get to your home. We strongly encourage you to Sign Up for E-Statements to speed the delivery.

What do I do if my debit card is lost or stolen?

If you believe that your card has been lost or stolen, please call 800-791-2525. Or please call us directly at 940-851-4000. Time is critical, please call right away.

What is the limit on my debit card?

Subject to your available account balance, TCCU debit card limits are set at $2,500 per day. This is broken into $500 cash at the ATM plus $2,000 at the Point of Sale (merchant).

If this amount is not enough, then TCCU can increase this limit either temporarily or permanently based upon credit standing.

What information do I need to Wire Money to Texoma Community CU?

Incoming Wire Instructions

Wire To:            

Catalyst Corporate FCU
ABA# 311990511
Dallas, TX 75024

For Credit To:

Texoma Community Credit Union
Account # 311990294

For Final Credit To:

Member’s Name
Account Number

What are your Hours of Operations?

Downtown Branch

Lobby Hours:
Mon-Fri: 9:00 AM to 4:30 PM
Saturday: Closed

Drive-Thru Hours (817 8th St.):
Mon-Fri: 8:30 AM to 6:00 PM
Saturday: 9:00 AM to 12:00 PM

Southwest Parkway Branch

Lobby Hours:
Mon-Fri: 9:00 AM to 4:30 PM
Saturday: 9:00 AM to 12:00 PM

Drive-Thru Hours:
Mon-Fri: 8:30 AM - 6:00 PM
Saturday: 9:00 AM to 12:00 PM

Sheppard Access Road Branch

Lobby Hours:
Mon-Fri: 9:00 AM - 4:30 PM

Drive-Thru Hours:
Mon-Fri: 8:30 AM to 6:00 PM

Click here for maps and more details

Who can join Texoma Community Credit Union?

Anyone that lives, works, worships, or attends school in our field of membership can join. Those counties are:

  • Archer
  • Baylor
  • Clay
  • Cooke
  • Denton
  • Foard
  • Grayson
  • Hardeman
  • Jack
  • Montague
  • Palo Pinto
  • Parker
  • Stephens
  • Tarrant
  • Throckmorton
  • Wichita
  • Wilbarger
  • Wise
  • Young

What is Texoma Credit Union’s Routing Number

311990294