May 26, 2020
COVID-19 Coronavirus Safety Update: May 26, 2020
Our lobbies are now open for business at our Southwest Parkway and Downtown branches!
Our Sheppard Access Road branch lobbies will continue to remain closed (entry by appointment only) as construction continues on our remodel. (Anticipated reopening this Summer!)
When visiting a branch, we are strongly encouraging staff and members to wear a face covering but not requiring such.
We will ask everyone entering the building to sanitize their hands and practice social distancing by remaining at least six feet from staff and other individuals. We will limit the number of members allowed in each office as well as installing germ shields to help prevent the spread of germs.
If you would still prefer to make an appointment, use our extended Drive Thru services, or receive curbside service, we would be happy to accommodate your needs and provide the level of service that makes you feel most comfortable. Just give us a call at 940-851-4000.
Remote & Electronic Services
TCCU offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via our website, mobile app, or Access 24 phone line. If you do not already have online banking set up on your account, give us a call at 940-851-4000. You can download our app called “TCCU Mobile” for your Apple or Android device.
Members can use online banking and the app to:
- Make payments on TCCU loans
- Deposit checks using the mobile app
- Pay bills using Bill Pay
- Move money within your TCCU accounts
- Move money between TCCU and another financial institution (NEW!)
- Pause your debit card if it is lost or stolen
- Make a loan payment (no login required – access here)
Members can also call our Access 24 Hotline at 940-855-2828 to:
- Check your account balance
- Review your recent transaction history
- Transfer funds
- Request a check withdrawal
- Change account PIN
- Enter a stop payment request
Our ATMs located at each of our three branches are also available 24/7 for withdrawals and both check and cash deposits. There are also several Transfund ATMs in our service area that are free to our members. Any additional ATM fees can be reimbursed when rewards checking qualifications are met (see details here).