Lobby Reopening Plans

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May 8, 2020

COVID-19 Coronavirus Safety Update: May 8, 2020

Beginning Monday, May 11, we will operate by Appointment Only in each lobby. If you need a service or need to visit with an employee, call ahead to 940-851-4000 to set up a time to come in.

If COVID-19 confirmed cases continue to decline and the State of Texas enters Phase 2 of reopening, we will open our lobby on Tuesday, May 26.

Upon reopening each lobby, we are strongly encouraging staff and members to wear a face covering but not requiring such. We will ask everyone entering the building to sanitize their hands and practice social distancing by remaining at least six feet from staff and other individuals. We will limit the number of members allowed in each office as well as installing germ shields to help prevent the spread of germs.

Remote & Electronic Services 

TCCU offers a variety of ways to access your accounts and manage your money from the comfort of your home or workplace, 24 hours a day via our website, mobile app, or Access 24 phone line. If you do not already have online banking set up on your account, give us a call at 940-851-4000. You can download our app called “TCCU Mobile” for your Apple or Android device. 

Members can use online banking and the app to:

  • Make payments on TCCU loans
  • Deposit checks using the mobile app
  • Pay bills using Bill Pay
  • Move money within your TCCU accounts
  • Move money between TCCU and another financial institution (NEW!)
  • Pause your debit card if it is lost or stolen
  • Make a loan payment (no login required – access here

Members can also call our Access 24 Hotline at 940-855-2828 to:

  • Check your account balance
  • Review your recent transaction history
  • Transfer funds
  • Request a check withdrawal
  • Change account PIN
  • Enter a stop payment request 

ATM Services 

Our ATMs located at each of our three branches are also available 24/7 for withdrawals and both check and cash deposits. There are also several Transfund ATMs in our service area that are free to our members. Any additional ATM fees can be reimbursed when rewards checking qualifications are met (see details here).