Holiday Fraud Protection Alert

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Dec 21, 2016

As we continue to protect your financial future, one measure that we have taken to reduce the risk of fraud happening on your account is to block suspicious transactions before they happen. We do this by identifying particularly high risk areas based on current fraud activity.

Current blocks in place:

  • Various Houston-area retailers
  • Local big-box retailers (when spending over a certain amount) may require extra idenitification such as your PIN number. If you find your card getting declined, please re-run it as a debit purchase and enter your pin number.

If you find yourself attempting to use your Texoma Community Credit Union debit card in any of these circumstances and your card is declined, simply call us at 940-851-4000 to confirm your identity and we can unblock that transaction and allow you to use your card within minutes.

In general, if your card is not working but you know you have money in your account, please give us a call and we can double check if the transaction may have been blocked to prevent potential fraud.

To ensure uninterrupted use of your card, please also alert us to any travel plans you may have.